For orders with a value of £40 OR ABOVE before sales and discounts: please select signed for shipping. If standard shipping is selected in the above circumstances in the unfortunate event of a parcel getting lost, it will be at the customer's expense.
EriciusArts will not refund or resend the items of an order with a value of £40 and above free of charge unless signed for shipping has been selected.
Currently every order is being checked out as an small parcel. I ship most orders as large letters. In case of shipping overages please be assured I will refund these in the following 7 natural days to your order. Unless is a custom order and processing time is longer.
BULK ORDERS: for orders of multiples of one item PLEASE send us a message so a custom listing can be arranged for you with the correct shipping costs. Shipping cost will not be properly calculated at check out from a standard listing and we will be obliged to refund your order to process it properly.
International packages may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
As a second purchase option you could order through my Etsy shop, but know all of this applies when buying from Etsy too. On top of it Etsy is sometimes obligated to collect those as VAT on imported goods and to pay this over to the tax authorities depending on the country. Most customs charges amounts can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Even when buying through Etsy they inform buyers that additional duties and taxes (such as those charged at customs) may apply. This is to make it clear to buyers that they may be responsible for paying these additional fees. Please contact your local customs office to find out your next steps as you may need to pay additional charges.
EUROPEAN BUYERS: As a result of Brexit on 1st Jan 2020, EU customers are regularly being charged import taxes and fees sometimes equal to up to 50% of their order value. This is VAT and other fees imposed by carriers and authorities in your EU destination country. By proceeding, you understand that your order may incur similar fees on arrival in your country.
I am devastated to say that currently its too complicated for me to ship products to the eroupean union. The only way I can afford to do so is through Etsy's atomated taxes and IOSS number.
Head over there etsy.com/uk/shop/ericiusstudio. If there is anything here you would like that is not over at Etsy, start a conversation with me so we can arrange a custom listing on Etsy.
OTHER INTERNATIONAL BUYERS: be aware that customs taxes may apply when entering your country, at your expense. I am not held responsible for these neither will I reimburse any extra costs of delivery once shipping labels have been purchased my end.
We try to keep costs as fair as possible and we are constantly changing and improving to accommodate everyones needs. This is the best system we could work out at the moment.
Thank you for your understanding.